Privacy Policy

Urban Interiors Private Limited ("Urban Interiors," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and related services (collectively, the "Platform"). By using the Platform, you consent to the data practices described in this policy. If you do not agree, please discontinue use of the Platform.

We collect the following types of information: Personal Information: • Name, email address, phone number, and postal address • Government-issued ID (for designer verification) • Payment information (credit/debit card, UPI, bank details) • Profile photos and portfolio images • Business registration details (for Service Providers) Automatically Collected Information: • Device information (type, operating system, browser) • IP address and approximate location • Usage data (pages visited, features used, time spent) • Cookies and similar tracking technologies Third-Party Information: • Information from social media accounts (if you choose to link them) • Payment verification data from our payment processors • Background check results (for Service Providers)

We use the information we collect to: • Provide, maintain, and improve the Platform • Create and manage your account • Connect homeowners with appropriate Service Providers • Process payments and transactions • Verify designer credentials and identities • Send transactional communications (confirmations, updates) • Send marketing communications (with your consent) • Personalize your experience and recommendations • Detect and prevent fraud, abuse, and security threats • Comply with legal obligations • Analyze usage patterns to improve our services • Resolve disputes and enforce our Terms of Service

We may share your information in the following circumstances: With Service Providers & Homeowners: • When you request a quote, your project details are shared with selected designers • Designer profiles and portfolios are visible to homeowners • Contact information is shared only after both parties agree to connect With Third-Party Service Providers: • Payment processors (Razorpay, Stripe) for transaction processing • Cloud hosting providers (AWS) for data storage • Analytics services (Google Analytics) for usage analysis • Communication tools for email and SMS delivery For Legal Reasons: • To comply with applicable laws, regulations, or legal proceedings • To protect the rights, property, or safety of Urban Interiors, our users, or the public • In connection with a merger, acquisition, or sale of assets We never sell your personal information to third parties.

We implement industry-standard security measures to protect your information: • 256-bit SSL/TLS encryption for all data in transit • AES-256 encryption for sensitive data at rest • Regular security audits and penetration testing • Access controls and authentication for internal systems • Secure payment processing through PCI-DSS compliant partners • Regular employee training on data protection practices While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

We retain your information for as long as your account is active or as needed to provide services. Specifically: • Account data: Retained while your account is active, deleted within 90 days of account deletion request • Transaction records: Retained for 7 years as required by Indian tax and accounting laws • Communication logs: Retained for 3 years after project completion • Usage analytics: Retained in anonymized form indefinitely • Marketing preferences: Retained until you opt out You can request deletion of your data at any time, subject to legal retention requirements.

Under applicable Indian data protection laws, you have the right to: • Access: Request a copy of the personal data we hold about you • Correction: Request correction of inaccurate or incomplete data • Deletion: Request deletion of your personal data (subject to legal exceptions) • Portability: Request your data in a machine-readable format • Objection: Object to certain types of processing (e.g., direct marketing) • Withdraw Consent: Withdraw previously given consent at any time To exercise these rights, contact us at privacy@urbaninteriors.in. We will respond to your request within 30 days.

We use cookies and similar technologies to: • Essential Cookies: Required for Platform functionality (authentication, security) • Performance Cookies: Help us understand how users interact with the Platform • Functionality Cookies: Remember your preferences and settings • Marketing Cookies: Used to deliver relevant advertisements (with consent) You can manage cookie preferences through your browser settings. Disabling essential cookies may affect Platform functionality.

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at privacy@urbaninteriors.in.

Your information may be processed and stored on servers located outside India. When we transfer data internationally, we ensure appropriate safeguards are in place, including: • Standard contractual clauses approved by relevant authorities • Data processing agreements with all third-party providers • Compliance with applicable data transfer regulations

We may update this Privacy Policy from time to time. We will notify you of material changes by: • Posting the updated policy on the Platform • Sending you an email notification • Displaying a prominent notice on the Platform The "Last updated" date at the top of this policy indicates when it was last revised. Your continued use of the Platform after changes take effect constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: Data Protection Officer Urban Interiors Private Limited Email: privacy@urbaninteriors.in Address: Mumbai, Maharashtra, India For urgent privacy concerns, you may also reach our support team through the Help Center.